Exchange

In case you need to exchange, don't worry! here you have all the information to do so.

Exchange because of size
 
Deadline: Once you receive the product the deadline to contact us about returning the product  it’s of 7 days.
 
Shipment: the cost of shipment for returning the product will be paid by Urban Flowers, the cost of shipment for the new product will be paid by the customer. Procedure: send an email to trocas@urbanflower.com.br with the order number with the name or reference of the product you want to return.
 
Finalizing: We will send you an email with the instruction of return.
 
Second return: In this case both of the shipments will be paid by the customer, and this option will be validated upon evaluation.
 
Observation: we will only accept the exchange of the product of the same price or higher price once the payment of the difference of price is confirmed. The product of exchange cannot show signs of use.
Close Menu
×

Cart

Sign up for our newsletter!